Return and Refund Policy
- At Crystify, we take pride in crafting premium custom K9 crystal gifts based on your unique photos and personalized text. To ensure transparency and set clear expectations, please carefully review the following refund and return policy before placing your order.
🕒 Refund Eligibility Period:
You may request a refund within 45 days of placing your order. After this period, we are unable to process refunds, regardless of order status. We strongly recommend reviewing your order details and contacting us promptly if you need to make changes or cancel.
🧾 Custom Orders and Confirmation
Each of our products is custom-made, and production typically begins shortly after your order is confirmed. Refunds are handled based on the stage of the production process:
- ✅ If design work has not started:
You are eligible for a full refund. - ⚠️ If 3D modeling has been completed but production has not started:
A 50% design fee will be deducted from your refund. - ❌ If the crystal has already been produced and/or received:
A 70% design and production fee will be deducted from your refund. Shipping fees are non-refundable.
Please note: Refunds based on dissatisfaction with the visual outcome (e.g. cropping or layout) are not accepted unless a clear error is present in the final product.
📦 Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please contact us within 7 days of delivery. We will verify the issue and remake your crystal at no additional cost, including shipping.
🖼 Design Layout and Cropping
Our experienced designers adjust layout and cropping to best fit the chosen crystal shape and size. If you have specific preferences, please inform us at the time of ordering.
We do not accept returns or issue refunds for layout or cropping preferences unless a
📩 Contact Us
If you have any concerns or need assistance, our customer support team is here to help. Your satisfaction is important to us, and we’re committed to providing a smooth and supportive experience.