Our Policy

Clear information, confident ordering

Policies & Support in One Place.

Find the information you need before ordering—or the right next step if you already have an order.

Store Policies

Please read the complete policy that applies to your order and destination.

01

Shipping Policy

Production, dispatch, delivery services and destination information.

Read shipping policy → 02

Returns & Refunds

Conditions for personalised products, damaged items and order issues.

Read refund policy → 03

Terms of Service

Ordering, customisation, payments, production and use of our website.

Read terms → 04

Privacy Policy

How information is collected, used, protected and managed.

Read privacy policy →

Popular Help Guides

01Frequently Asked QuestionsPhotos, design, ordering and delivery 02Crystal Size & Photo FitChoose the right size for your figures 032D vs 3D CrystalCompare depth, background and photo fit 04LED Base ComparisonCompare plastic and wooden bases 053D Preview ExampleSee how a 3D design preview looks 062D Preview ExampleUnderstand the flat engraving preview

Need Help With an Order?

BEFORE PRODUCTION

Change or correct details

Contact us immediately. Whether a change is possible depends on the current design and production status.

DELIVERY QUESTION

Check dispatch or tracking

Have your order number ready so our team can quickly locate the relevant shipment information.

ITEM ISSUE

Report damage or an error

Send your order number and clear photos of the item and packaging so we can review the issue promptly.

Can’t Find the Answer?

Contact our team with your question or order number.

Contact Crystify