BEFORE PRODUCTION
Change or correct details
Contact us immediately. Whether a change is possible depends on the current design and production status.
Clear information, confident ordering
Policies & Support in One Place.
Find the information you need before ordering—or the right next step if you already have an order.
Store Policies
Please read the complete policy that applies to your order and destination.
Shipping Policy
Production, dispatch, delivery services and destination information.
Read shipping policy →Returns & Refunds
Conditions for personalised products, damaged items and order issues.
Read refund policy →Terms of Service
Ordering, customisation, payments, production and use of our website.
Read terms →Privacy Policy
How information is collected, used, protected and managed.
Read privacy policy →Popular Help Guides
Frequently Asked Questions
Photos, design, ordering and delivery
Crystal Size & Photo Fit
Choose the right size for your figures
2D vs 3D Crystal
Compare depth, background and photo fit
LED Base Comparison
Compare LED light base options
3D Preview Example
See how a 3D design preview looks
2D Preview Example
Understand the flat engraving preview
Need Help With an Order?
DELIVERY QUESTION
Check dispatch or tracking
Have your order number ready so our team can quickly locate the relevant shipment information.
ITEM ISSUE
Report damage or an error
Send your order number and clear photos of the item and packaging so we can review the issue promptly.
Can’t Find the Answer?
Contact our team with your question or order number.