We appreciate your choice to shop with us for your personalized K9 crystal gifts. Our commitment is to deliver your custom creations securely and efficiently. Please take a moment to review our Shipping and Order Tracking policy to understand how we manage your orders and address any potential delivery delays.

1. Order Processing

• Customization: After placing your order, we utilize the content you provide, such as your uploaded photos and desired text, to craft your unique K9 crystal gift.
• Inventory and Craftsmanship: We assess our inventory and the complexity of craftsmanship needed to determine the most suitable warehouse for shipment.

2. Shipment Delays

While we strive to expedite order processing and delivery, various external factors beyond our control may lead to shipping delays. These factors may include, but are not limited to:

• Inclement Weather: Severe weather conditions can impact transportation and potentially cause delivery delays.
• Labor Strikes: Labor disputes within the transportation industry can affect shipment schedules.
• Customs Procedures: International orders may undergo customs inspections and clearance processes, which can extend delivery times.
• Shipping Carrier Errors: Errors, delays, or even loss caused by the shipping carrier during the transportation process may lead to delivery delays.

3. Tracking Your Order

• Order Confirmation: Upon placing your order, you will receive an order confirmation email containing your unique order number.
• Design Confirmation: After payment, our team will require 1 business day to desige your gifts. We may reach out for any clarifications if necessary.
• Production and Shipping: We aim to complete production and arrange for shipment within 1-2 business days.
• Shipping Confirmation: Once your order is shipped, you will receive a shipping confirmation email that includes tracking details. This information will enable you to monitor the progress of your delivery.
• Tracking on the Website: After shipment, you can track the progress of your package's delivery directly on our website.  Visit https://crystify.com.au/apps/parcelpanel to tracking your order.

4. Estimated Delivery Times

Delivery times may vary depending on your location and the complexity of your order. We offer both Standard and Express shipping services. For exact shipping times, please visit the Australia Post website (From Postcode: 4067): https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ ,but please be aware that these are approximate and are subject to potential delays as mentioned above.

5. International Shipping

For international orders, please bear in mind that customs procedures and import regulations can impact the time it takes to receive your package. We make every effort to expedite international deliveries, but these factors may extend the delivery period.

6. Our Commitment

We are committed to ensuring the satisfaction of our customers by delivering your personalized K9 crystal gifts. While we put forth our best efforts to facilitate swift delivery, we cannot guarantee precise delivery timelines due to unforeseeable circumstances.

Thank you for selecting Crystify online store for your personalised gifts. If you have any questions or concerns about your order or shipment, please do not hesitate to reach out to our customer support team. We appreciate your trust in us and are dedicated to providing you with a positive shopping experience.